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Privacy Policy

How SMC Trading (Pty) Ltd handles personal information.

Last updated: October 2025

1. Introduction

SMC Trading (Pty) Ltd (“we”, “us”, “our”) respects the privacy of individuals who use our website and submit enquiries. This Privacy Policy explains how we collect, use and protect personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African law.

2. Information We Collect

When you submit a quotation request, contact form, procurement enquiry or partnership enquiry, we may collect:

  • Name and organisation name
  • Email address and telephone number
  • Delivery location and product requirements
  • Any additional information or documents you choose to provide

We do not collect special personal information unless it is necessary and lawful to do so.

3. Purpose of Processing

We process personal information for the following purposes:

  • Responding to enquiries and preparing quotations
  • Communicating with customers, suppliers and partners
  • Managing procurement and supply relationships
  • Complying with legal and regulatory obligations
  • Improving our website and services

4. Legal Basis

We process personal information on the basis of consent (when you submit a form), legitimate interest (to respond to business enquiries), and/or performance of a contract (where a supply relationship is established).

5. Sharing of Information

We do not sell personal information. We may share information with:

  • Service providers who assist us with website hosting, email or form processing (under appropriate agreements)
  • Professional advisors and regulators where required by law

6. Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss or damage. However, no method of transmission over the internet is completely secure.

7. Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

8. Your Rights

Under POPIA you have the right to:

  • Access the personal information we hold about you
  • Request correction or deletion of inaccurate information
  • Object to processing in certain circumstances
  • Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the details on the Contact page once published, or via the enquiry form.

9. Cookies and Analytics

Our website may use essential cookies required for basic functionality. If we implement analytics tools in future, we will update this policy and, where required, provide appropriate notices.

10. Changes

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

11. Contact

For privacy-related queries, please use the contact form on this website or the business email address once it is published.

SMC Trading (Pty) Ltd
Registration number: 2025/776626/07
CSD: MAAA1768673
Eastern Cape, South Africa